We can exchange the dresses that are unwashed, unworn, wrong or defective items within 14 days from the date of delivery. Any product that is ‘Stitched’ following the customer’s instructions will NOT be entertained for exchange or return.
Also, any unstitched product purchased from Mirza Sahab will not be open for any claims or exchanges if the customer has already got it stitched.
Customer will bear the shipping costs (both ways) to send any non-damaged items will. Mirza Sahab will be responsible for shipping costs on defective/wrong merchandise only.
Mirza Sahab will not accept exchanges for any dress that is washed, dried, damaged or stained in any way. This also includes the dresses that have been damaged or shrunk in a dryer. Mirza Sahab will be responsible for bleeding, damage of print or fading of colors after washing. The dresses purchased through our Sale and Discount sections will NOT be entertained for exchange or return.
Mirza Sahab can update the Exchange policy without any prior notice.
Mirza Sahab does not offer any money refund on all purchased items. If the dress delivered is defective or incorrect, customer can apply for return within 10 days of delivery. However, Mirza Sahab will NOT entertain any dress for return if it has been used, washed, dried, damaged or stained.
Discount and Sale Offers
The exchange and return policy does not apply to the dresses bought on discounted prices. These dresses are not -exchangeable and non-returnable.